A Framework for Human-AI Collaboration in Operational Teams: Applications in Manufacturing and Supply Chain
DOI:
https://doi.org/10.63282/3050-9416.ICAIDSCT26-133Keywords:
Human-AI Collaboration, Operational Environments, Efficiency, Decision-Making, Innovation, Artificial Intelligence, Synergistic Relationship, Integration, Case Studies, Manufacturing, Healthcare, Logistics, Augmentation, Real-time Data Analysis, Ethical Implications, Trust, Transparency, Accountability, Training, Implementation, Continuous Evaluation, Collaborative Technologies, Operational OutcomesAbstract
Operational environments increasingly deploy artificial intelligence systems to support manufacturing, logistics, and supply chain workflows. However, effective integration requires moving beyond simplistic automation toward deliberate frameworks for human-AI collaboration that preserve human judgment while leveraging AI capabilities. This paper presents a systematic framework for designing human-AI collaboration in operational settings, organized around four interdependent layers: role taxonomy and dynamic assignment, coordination mechanisms, transparency and explainability requirements, and governance structures. The framework addresses fundamental challenges in allocating decision authority between human operators and AI systems based on task characteristics, environmental conditions, and system confidence levels. We ground the framework in automation theory, human-robot teaming research, and explainable AI literature, then illustrate its application through case studies from BMW Group's manufacturing operations and DHL Supply Chain's warehouse robotics deployments. These industry exemplars demonstrate how systematic implementation of collaboration principles enables organizations to enhance operational consistency while preserving the adaptability, accountability, and contextual judgment that human operators provide. The framework offers practical guidance for organizations seeking to integrate AI systems into complex operational workflows where reliability, safety, and human oversight remain paramount.
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