Human-Centered Interaction Design for Large-Scale Enterprise Applications
DOI:
https://doi.org/10.63282/3050-9416.ICAIDSCT26-111Keywords:
Human-Centered Design, Interaction Design, Enterprise Applications, User Experience (Ux), Usability Engineering, Large-Scale SystemsAbstract
Large-scale enterprise applications are pivotal to a corporate ecosystem and serve as support for complex organizational processes. Industries like finance, healthcare, logistics, manufacturing, etc., are examples of where these systems are operating. These applications have been around for a long time and in many cases, they have been pruned and prodded until they are extremely robust. However, these systems have a common problem that the users experience, a high level of interaction complexity and steep learning curves. Users encounter poor usability in these systems which can hinder productivity and user satisfaction. Human-Centered Interaction Design (HCID) is a perfect tool for the organization of such a nature that has its end-users, however, if not at the core of the design, then at least as the primary focus of the design process. This research works towards the identification of the effective application of HCID principles in the large-scale enterprise software that results in enhanced usability, efficiency, and user satisfaction at the same time not harming the functionality or scalability of the system. The focus of the research is on enterprise systems that involve multi-user roles, complicated workflows, and large-scale operational requirements. The study used a mixed-methods approach and various data collection methods such as user interviews, contextual inquiries, usability evaluation, and design analysis of existing enterprise platforms. Design interventions were developed and iteratively refined based on user feedback and real-world usage scenarios. Research the findings show that incorporating HCID components results in a customer-centric industry that essentially drives the customer’s hero journey. Indications include, for instance, physically designed workflows, role-based, step-wise guided interfaces, predictable interaction patterns, mechanisms for feedback (information to/from the user) that are all geared at significantly reducing cognitive load and task completion time while user confidence, productivity, and system adoption will go up. The authors of the paper recognize the importance of continuous incremental improvements in human-centered design of enterprise applications which is significant in the overall effectiveness of enterprise applications. The findings highlight the significance of the early and continuous integration of HCID in the enterprise system development cycle. It also provides practical implications for designers, developers, and organizations willing to create more usable, resilient, and user-friendly enterprise applications.
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