RPA + AI → Intelligent Process Automation (IPA)
DOI:
https://doi.org/10.63282/3050-9416.IJAIBDCMS-V4I3P112Keywords:
RPA, AI, Intelligent Process Automation, Cognitive Automation, Machine Learning, Business Process Management, Digital Transformation, Workflow Automation, Hyperautomation, Natural Language ProcessingAbstract
Robotic Process Automation (RPA) and Artificial Intelligence (AI) have over time combined the best features of both technologies to create a new, more efficient workflow – one that keeps the consistency and predictability of RPA and the flexibility and adaptability of AI. Though RPA is focused on large-volume automation of routine and rules-based tasks, e.g., data entry, transaction processing, and report generation, AI equips the automation it partners with problem-solving skills such as natural language processing, machine learning, and predictive analytics to handle complex unstructured scenarios. One of the significant reasons for the IPA revolution in companies is such dynamics: extending operational efficiency to the highest possible level, cutting costs substantially, increasing the capacity of rapid response to market changes, and getting the power to make more data-driven, strategic decisions. This paper is about tracing IPA back to RPA and AI, the technologies that formed the base for it, and the benefits with which the very first examples of future firms have not only lit up the way of tailored customer service but also the optimisation of workflows. Besides, it deals with the implications of adoption concerning change management, system integration, and governance, followed by a real-life example of how IPA is a facilitator of value creation. The first part of the discussion is about tracing the Intelligent Process Automation back to its origins in the `Artificial Intelligence` (AI) and `Robotic Process Automation` (RPA) technologies and talking about the benefits that its first use cases in the future firms have already brought about, from the optimisation of workflows to the improvement of customer service. Moreover, it discusses the adoption implications in terms of change management, system integration, and governance, followed by a real-life example describing how IPA creates value. The discussion closes with the questioning about the place of IPA among other technologies during the phases of company growth and in even stronger firms. It is actually true that Intelligent Process Automation is not far from being just another hype term; rather, it is an exceptional feature that eases the whole process of interaction between humans, machines, and automation, thus making organisations more efficient, intelligent, and flexible in a world of continuous turmoil
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