Transforming Government Workflows with AI-Driven RPA
DOI:
https://doi.org/10.63282/3050-9416.IJAIBDCMS-V3I4P109Keywords:
AI-Driven Automation, Robotic Process Automation, Government Digital Transformation, Public Sector Workflows, Citizen Services, Process Efficiency, Intelligent Automation, Compliance, Transparency, Generative AI, Future of GovernanceAbstract
The fast adoption of Artificial Intelligence (AI) & Robotic Process Automation (RPA) is changing how governments provide services by giving them the latest ways to make things more efficient, open & focused on the needs of their citizens. As public institutions face increasing pressures to reduce bureaucratic delays, improve accountability & meet the heightened expectations of tech-savvy individuals, AI-driven RPA emerges as a transformative force for more effective governance. This article investigates the importance of workflow automation in the public sector, assessing how AI-driven automation might improve their certain repetitive administrative procedures, minimise human mistakes & liberate workers for more value-oriented activities, such as policy development & citizen involvement. The major subject of the discussion is how AI-driven RPA may assist with these kinds of challenges that have been there for a long time, such as legacy systems that don't work together, regulations that are too rigid & resources that can't be scaled up. The study shows actual benefits, like faster response times, more accurate service & more openness in decision-making. It does this by using a systematic approach that includes a review of the literature, an analysis of the process & a look at an actual case study showing how the system was put into place by the government. The major findings indicate that automation, when integrated with these AI functionalities such as natural language processing, predictive analytics & cognitive decision-making, enhances operational efficiency and fosters trust by increasing the accessibility of government services to a broader population. The article argues that AI-driven RPA could speed up the modernisation of government by showing how it can help many other governments reach their digital transformation goals while also promoting accountability, inclusion & long-term sustainability in the delivery of public services
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