TARRA, Vasanta Kumar. Automating Customer Service with AI in Salesforce . International Journal of AI, BigData, Computational and Management Studies, [S. l.], v. 5, n. 3, p. 61–71, 2024. DOI: 10.63282/3050-9416.IJAIBDCMS-V5I3P107. Disponível em: https://ijaibdcms.org/index.php/ijaibdcms/article/view/123. Acesso em: 30 oct. 2025.