Mahapatra, Braja Gopal, and Devisharan Mishra. “A Model-Driven Software Development Framework for Scalable Customer Relationship Management Platforms in Multi-Enterprise Business Environments”. International Journal of AI, BigData, Computational and Management Studies 1, no. 1 (March 30, 2020): 60–68. Accessed June 24, 2026. https://ijaibdcms.org/index.php/ijaibdcms/article/view/567.