Rai, Adish. “Chatbots Vs AI Agents: The Shift Toward Multi-Step Automation in Sales Support Workflows”. International Journal of AI, BigData, Computational and Management Studies 7, no. 1 (February 26, 2026): 173–178. Accessed March 15, 2026. https://ijaibdcms.org/index.php/ijaibdcms/article/view/468.