Boosa, Srichandra. “Data Governance and Trust in Modern CRM Platforms: Strategies for Scalable Customer Data Management”. International Journal of AI, BigData, Computational and Management Studies 6, no. 3 (August 12, 2025): 148–157. Accessed July 28, 2026. https://ijaibdcms.org/index.php/ijaibdcms/article/view/632.