Shiramalla, Rupesh. “Predictive Record Assignment Engine in Salesforce Using LWC and Einstein AI”. International Journal of AI, BigData, Computational and Management Studies 3, no. 3 (September 30, 2022): 147–159. Accessed July 29, 2026. https://ijaibdcms.org/index.php/ijaibdcms/article/view/576.