Parakala, Adityamallikarjunkumar. “Citizen-Facing Automation: Chatbots and Self-Service in Public Services”. International Journal of AI, BigData, Computational and Management Studies, vol. 4, no. 4, Dec. 2023, pp. 108-1, https://doi.org/10.63282/3050-9416.IJAIBDCMS-V4I4P112.