B. G. Mahapatra and D. Mishra, “A Model-Driven Software Development Framework for Scalable Customer Relationship Management Platforms in Multi-Enterprise Business Environments”, IJAIBDCMS, vol. 1, no. 1, pp. 60–68, Mar. 2020, doi: 10.63282/3050-9416.IJAIBDCMS-V1I1P107.