A. Jha, “AI Enabled Service Automation and Workforce Productivity: How Intelligent Automation Reduces Manual Effort, Increases Throughput, and Releases Capacity for High Value Work”, IJAIBDCMS, vol. 7, no. 1, pp. 219–227, Mar. 2026, doi: 10.63282/3050-9416.IJAIBDCMS-V7I1P133.