R. Shiramalla, “Predictive Record Assignment Engine in Salesforce using LWC and Einstein AI”, IJAIBDCMS, vol. 3, no. 3, pp. 147–159, Sep. 2022, Accessed: Oct. 30, 2026. [Online]. Available: https://ijaibdcms.org/index.php/ijaibdcms/article/view/576