MURUGESAN, Hemalatha. Evaluating the Role of Contact Center Applications in Enhancing Customer Experience in Banks. International Journal of AI, BigData, Computational and Management Studies, [S. l.], v. 7, n. 2, p. 76–78, 2026. DOI: 10.63282/3050-9416.IJAIBDCMS-V7I2P113. Disponível em: https://ijaibdcms.org/index.php/ijaibdcms/article/view/546. Acesso em: 23 apr. 2026.