RAI, Adish. Chatbots vs AI Agents: The Shift toward Multi-Step Automation in Sales Support Workflows. International Journal of AI, BigData, Computational and Management Studies, [S. l.], v. 7, n. 1, p. 173–178, 2026. DOI: 10.63282/3050-9416.IJAIBDCMS-V7I1P127. Disponível em: https://ijaibdcms.org/index.php/ijaibdcms/article/view/468. Acesso em: 15 mar. 2026.