ALLAM, Karthik. AI-powered CRM Transformation: Enhancing Customer Experience through Intelligent Salesforce Solutions. International Journal of AI, BigData, Computational and Management Studies, [S. l.], v. 6, n. 2, p. 138–147, 2025. DOI: 10.63282/3050-9416.IJAIBDCMS-V6I2P116. Disponível em: https://ijaibdcms.org/index.php/ijaibdcms/article/view/633. Acesso em: 30 jul. 2026.