PADALA, Suresh. Group-ID-Based Intelligent Routing: A Precision Routing Framework for Insurance Service Operations. International Journal of AI, BigData, Computational and Management Studies, [S. l.], v. 5, n. 3, p. 183–187, 2024. DOI: 10.63282/3050-9416.IJAIBDCMS-V5I3P120. Disponível em: https://ijaibdcms.org/index.php/ijaibdcms/article/view/478. Acesso em: 13 jun. 2026.