PADALA, Suresh. Omnichannel AI-Enabled Healthcare Contact Centers: Enabling Seamless Patient Journey Continuity. International Journal of AI, BigData, Computational and Management Studies, [S. l.], v. 3, n. 1, p. 133–139, 2022. DOI: 10.63282/3050-9416.IJAIBDCMS-V3I1P115. Disponível em: https://ijaibdcms.org/index.php/ijaibdcms/article/view/454. Acesso em: 15 mar. 2026.