POLAMARASETTI, Shalini. Using Machine Learning for Intelligent Case Routing in Salesforce Service Cloud. International Journal of AI, BigData, Computational and Management Studies, [S. l.], v. 3, n. 1, p. 109–113, 2022. DOI: 10.63282/3050-9416.IJAIBDCMS-V3I1P112. Disponível em: https://ijaibdcms.org/index.php/ijaibdcms/article/view/301. Acesso em: 12 mar. 2026.